Privacy Policy

Last updated: 25 August 2026

This policy explains what data MB Products collects, why, and what your rights are under India's Digital Personal Data Protection Act, 2023 (DPDP). Written plainly, without legal ornament.

Who we are

MB Products is operated by CHAITNYA POOJA CENTER (proprietor: Manoj Kantilal Bafna), an Indian retailer of pooja and havan essentials. Contact: chaitanyaglobal03@gmail.com.

What we collect and why

To fulfil an order: your name, phone number, email, delivery address. Without these we cannot ship the order to you.
To take payment: your payment goes through Razorpay directly — we do not see or store card / UPI details. Razorpay's own privacy policy applies to that layer.
To send you updates: your consent, timestamped, along with whichever channels you opted into (WhatsApp / email).
To improve the site (with your permission): if you tap Accept all on the cookie banner, we allow Meta Pixel, Google Analytics 4, and Google Ads to observe your visit. If you tap Essential only, none of them ever fire.

What we do NOT do

Sell your data to anyone. Ever.
Share your contact details with third parties for their marketing.
Use pre-ticked marketing checkboxes.
Send SMS marketing.

Your rights under DPDP

Access: ask us for a copy of what we hold about you.
Correct: ask us to correct anything inaccurate.
Erase: ask us to delete your personal data (we may retain what tax law requires us to keep for order records).
Withdraw consent: for marketing at any time, via the unsubscribe link on any WhatsApp / email we send, or by writing to us.
Nominate: someone else to exercise these rights on your behalf if you cannot.
Grievance: raise a complaint with our Grievance Officer — see this page.

How long we keep data

Order records: as long as Indian tax law requires (typically 7–8 years). Marketing consent + broadcast history: 3 years, then anonymised. Cookie consent record: 12 months, after which we ask again.

Cookies + tracking

Essential cookies (cart, saved details, session) always work — without them the site cannot function.

Non-essential pixels (Meta / Google Analytics / Google Ads) load only after you tap Accept all on the banner. You can change this any time via the Privacy settings link in the footer.

Written in the plainest words we could find. If any of it is unclear, write to us and we will fix the wording.